Effective Date: May 2026
Website: www.ivydecor.co.za
Company: Ivy Décor & Design
1. Introduction
Ivy Décor & Design (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make use of our services.
2. Information We Collect
We may collect the following personal information:
Information You Provide to Us
Full name
Email address
Contact number
Billing and shipping address
Project details (for enquiries or custom orders)
Payment information (processed securely via third-party providers)
Automatically Collected Information
IP address
Browser type
Device information
Pages visited and time spent on site
Cookies and tracking data
3. How We Use Your Information
We use your personal information to:
Respond to enquiries
Provide design consultations and quotations
Process orders and payments
Deliver products
Communicate project updates
Improve our website and services
Comply with legal and tax obligations
We do not sell or rent your personal information to third parties.
4. Payment Information
All payments are processed securely through trusted third-party payment providers.
We do not store your debit or credit card details on our servers.
5. Cookies & Tracking Technologies
Our website uses cookies to:
Improve user experience
Analyse website traffic
Remember preferences
Support WooCommerce functionality (where applicable)
You may disable cookies in your browser settings, although certain features of the website may not function properly if cookies are disabled.
6. Sharing of Information
We may share your information with:
Payment processors
Courier and delivery companies
Website hosting providers
IT service providers
Professional advisors where required by law
All third parties are required to handle your information securely and in accordance with applicable data protection laws.
7. Data Storage & Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
While we take reasonable precautions, no system can guarantee complete security of data transmitted online.
8. Your Rights Under POPIA
In terms of POPIA, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information (where legally permissible)
Withdraw consent at any time
To exercise these rights, please contact us at:
Email: tammy@ivydecor.co.za
Phone: +27 83 650 4177
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Retention of Information
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, accounting and tax requirements
Resolve disputes
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
12. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Ivy Décor & Design
Email: tammy@ivydecor.co.za
Phone: +27 83 650 4177
Website: www.ivydecor.co.za
